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  • Add:5th Floor No.3 Building Jianda Industrial District Baoan 32 Area Shenzhen China
  • +86-755-27577939
  • +86-755-27573504
  • info@solarway.com.cn
1.How long to ship my order?

For sample order, which will be within three days
For bulk order, which will be in one week or two week
If there is out of the stock,we will prepare for it ASAP

Once have the stock,after tested the products and ship to you immediately.


2.How to make the payment?

Support T/T,West Union,Paypal
For sample order,all paid
For bulk order,30% can be paid in advance,
After all the products ready and before to ship,then finish the remaining


3.What is the ship terms?



4.How can I deal with the returned products if the products do not work?

Just send it back,both side will take the cost,you take the shipping cost for sending it back,
we will take the cost for send the products back to you.

5.How can I place the order on the model which I am interested in?

Please send us the email or chat on Skype which model you are interested in,and give us the PO
Then we will send you back the PI,after you make the payment,we will ship the products to you.


6.What is the FOB meaning?

FOB means Free On Board which is a shipping term that is used with an identified physical location to determine 

1) the point is which title for the shipment passes from the seller to the buyer 

2) the responsibility for payment of freight cost


7.who will pay the freight cost when the shipping terms is FOB

The buy will take in charge of the shipping cost,if you have your own freight forward,

which will be the best which is our first choice


8.what is the warranty service

Six month for return (except the man-made problems)

one year for repair service 


9.How do you to ship this products

DHL,UPS,Fedex and TNT is our first choice to ship the products

If you have large quantities,we will recommend you to choose the sea freight


10.How much of the shipping cost

Well.it depends on your country,your products weight and the shipping methods


11.Does it safe to purchase the products on Jiawen Company

We belongs to HongKong register company

you can check our company and bank account on HongKong Offical Website(www.icris.cr.gov.hk/csci)


12.Can I speak to Jiawen company about the products questions?
Yes,you can,you can talk with us on the phone,Skype online and via Email
We will answer you question and reply you as soon as possible.


13.How can we get samples from you ?

For our regular cooperation and business. some of samples can be free, but clients should bear the delivery cost,
except our regular client,we can send free samples, also no need to pay ship cost.


14.Do you accept OEM?

Yes,we do. we can produce products under clients' brands.
For more question.please send us via email info@solarway.com.cn or Skype online